Privacy notice. Last updated: 11 November 2026.

Who is responsible. Alberto Thomas, S.A. de C.V. ("we"), with its registered address at Blvd. Ramón G. Bonfil 1624, Int. 1009, Col. Arboledas de San Javier, C.P. 42084, Pachuca de Soto, Hidalgo, Mexico, is responsible for your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP, 2025).

What we collect. Name, email, phone, address and nationality; a copy of your passport or ID; booking details (dates, guests, requests); payment and billing information; messages you send us; and images from perimeter security cameras. We don't ask for sensitive data. If you choose to tell us about dietary or accessibility needs, we use that only to prepare your stay. Card payments are handled by our payment provider and we don't store full card numbers.

Why we use it.

• Necessary: to manage your booking and stay, verify identity at check-in, take payments, issue invoices (CFDI), meet tax and legal obligations, and keep guests and the property safe.
• Optional: to send you news and offers or ask about your stay. You can opt out at any time by replying to any message.

Who we share it with. Service providers who help us run the property, such as our booking software (Smoobu), payment processors, booking platforms you used, and our accountant, plus authorities where the law requires. Our providers may process data outside Mexico under appropriate safeguards.

How long we keep it. For as long as needed for your stay and then as long as the law requires (tax records for at least 5 years). Security camera footage is kept for 30 days unless needed for an incident.

Your rights. You can ask to access, correct or delete your data, or object to its use (ARCO rights), and withdraw consent for optional uses. Contact us using the details under Contact and Imprint, with your name, a copy of your ID and your request. We'll reply within the timeframes set by law. If you're not satisfied, you may contact the Secretaría Anticorrupción y Buen Gobierno, Mexico's data protection authority.

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Changes. We'll publish any updates to this notice on this page.