Terms & conditions
- Contract. Bookings made on this website are a contract between the guest and Alberto Thomas, S.A. de C.V., operator of Casa Apapacho. A booking is confirmed once you receive our written confirmation.
- Payment. Payment terms are shown when you book and in your confirmation. Prices are in Mexican pesos and include applicable taxes (16% IVA and 3% ISH) unless stated otherwise.
- Cancellation (stays under 28 nights). Full refund if you cancel at least 5 days before check-in. Within 5 days of check-in, the first night and 50% of the remaining nights are non-refundable.
- Cancellation (stays of 28 nights or more). Full refund if you cancel at least 30 days before check-in. After that, the first 30 nights are non-refundable.
- Non-refundable rates, where offered, cannot be cancelled, changed or refunded.
- No-shows and early departures are charged in full.
- Changes to dates or guest numbers depend on availability and may change the price.
- Occupancy. Each room may only be used by the number of guests stated in the booking.
- Damage. Guests are responsible for any damage caused during their stay and may be charged the cost of repair or replacement.
- Liability. The pool, gym, ATVs and scooters are used at your own risk. We are not liable for loss of or damage to personal belongings, except where caused by our negligence.
- Cancellation by us. If we have to cancel, you'll receive a full refund and we'll help you find comparable accommodation.
- Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control, such as hurricanes, earthquakes or government restrictions. In those cases we will offer new dates or a refund.
- House Rules form part of these terms. Serious breaches may lead to the stay being ended without a refund.
- Law. These terms are governed by the laws of Mexico. The courts of Oaxaca have jurisdiction.
